Friday, 10 October 2014

Is Google Docs feeling the strain?

We've used Google Docs in conjunction with Chromebooks to provide a low cost office environment. Google seem to keep changing the name at one point they called it Business Apps. There is a free version which has good functionality, but we've elected for the paid version to gain access to the Google Management facilities. At approx. £3 per person per month it is not exactly a massive spend.

However we have been noticing that loading documents from the system has become somewhat erratic and unreliable of late. We often see the spinning circle on the browser tab, then after about one minute's delay we're told there was a browser error and we should "refresh". Then the cycle repeats and eventually the document will load.  It is not the reliable service we'd come to expect from Google.

Their performance page does not appear to reflect these problems.

At quiet times of the day (6 am London time) there are no problems with these delays and we do have a fast Internet connection.  I'd expect these types of problems from Microsoft, but not Google. Currently I'm taking Google Docs off the recommended list. Given it is an underlying foundation of the Chromebook concept I'm not a happy bunny.

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