Friday, 9 January 2015

DHL Courier lies

We had someone assigned and waiting in the office today for a parcel delivery by DHL. It didn't turn up so we checked their tracking site. The courier claimed "attempted delivery no one at home". Unfortunately for this driver, at the time, we had someone overlooking the doorway where the attempted delivery would have taken place. No one turned up. We checked our surveillance video; no sign of an attempted delivery. The intercom/door bell works, we'd checked it.

Sorry DHL, you don't get the prize this time! In fact one of the the items in the package was a birthday present for a member of the House of Lords in the UK Government. Not only did you fail to deliver, but you attempted to lie about it.

As always we always punish corporate misdoings, but losing the support of a member of the Government is even more unwise.

Update:  Mon 12th Jan 

- Despite our Company Secretary spending about 20 minutes on the phone to DHL, on Friday explaining that their driver hadn't called at our place, they still haven't corrected the status on their tracking website. The lie persists. It is still shown with a status at 14.32 as: 

Waybill 1851252760 "Delivery attempted; recipient not home"

This means the failure to deliver is not recorded in their system. I wonder if they have any systems in place to identify drivers who may have consistent failures?

Apparently the package will be delivered some time today, but they cannot predict when!  So we have to have someone waiting around all day on the off-chance that DHL might deliver.  I wonder why they are unable to predict within an hour that a delivery will take place? I know their competitors can provide such service.

Update: Tue 13th Jan

A response received from DHL customer services to the effect they are unable to correct their records in respect of the misrepresentation by their driver. They clearly have no intention of creating correct records of their (poor) service.


No comments:

Post a Comment