In both the national and local newspapers this morning I see the NatWest Bank running large advertisements proclaiming how friendly and helpful they are to their customers. The advertising fees they are paying must be enormous. Yet, in our town and the adjacent towns they've closed our local NatWest Branch offices. It is now an hour's round trip to get to the nearest Branch, plus add the cost of fuel and parking. When they closed the Branch, their managers claimed it was because the locals didn't use the Branch enough. However I don't think I ever went into the local Branch office without encountering a queue during the previous four years.
A clear case of marketing over substance. These people really have a cheek. A few, or even a flood of, dubious adverts are not going to win us over.