19 October, 2025

Careless couriers cause extensive damage

 In August 2025 we ordered a new PC to replace our existing graphics PC now obsoleted by Microsoft. The existing one works fine, but will not upgrade to Windows 11. As we have to keep secure company records we have to upgrade to have access to the security patches.  Whilst we could have purchased extended support from Microsoft, it would only have been a short term fix and other application software would become outdated on Windows 10.



The new PC is about four times faster than our current PC, and should last for a few years. It was delivered by the Drop Parcels Daily courier, who lived up to their name and dropped the PC parcel over a garden gate. It fell about 1.4 metres on to a flagstone path. We have a CCTV record of the event. The courier company "apologised" about not matching their normal standards, but we had to return the new PC to the vendor for repair. We spent several mandays prior to the return,  identifying the faults. The PC would run for hours, but suddenly crash with a black screen during editing. The PC vendor company has had to replace the motherboard, and also the PC tower case, as those were damaged during delivery.

Hopefully we can collect the repaired PC tomorrow, it's a four hour round trip. but is worth it to avoid the "normal standards" of that courier company.