Saturday, 24 July 2010

Demon Internet Usage Cap

Demon Internet have decided to impose a usage cap on their unlimited business ADSL service. Our usage is only 1/20th of their cap, so it won't be any kind of problem to us. However it does raise a question in my mind about how serious Demon are in providing a real business service. Their price is already at a premium above an equivalent consumer service. Their customer service is outsourced to the the inevitable India and is quite ineffective. I work on the basis of 24 hours to fix problems in their service and have an alternative business ADSL route. One begins to wonder just what is their unique selling point?

A bad move Demon.

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