We also drop suppliers who do not perform in a business like fashion. Here's a list of the primary reasons for dropping a supplier:
- An aggressive accounts/collection department; we try to pay bills on time, but when the Accounts Department tries to blame us for their own mistakes or poor procedures it will result in a rapid delisting of that supplier.
- If there is any sign of corruption/bribery from the employees or direct agents of the supplier. We don't use Dell computers for that reason.
- If their idea of customer relations is to treat us like a naive consumer with a basic entry on a poor customer relations management system. We don't expect to have to repeat information that we've provided before.
- Vendors who lie or blame others when they screw up an order. We'd much rather suppliers just say: "We got this wrong, this is what we are going to do to fix the problem."
- Vendors who fail to give us bad news in a timely fashion. If there is going to be a supply problem, the sooner we know the better we can handle it. If people work with us we will try to help them.
- Vendors who try to arbitrage currency differences to make money. We've seen cases where the same product costs 75% more in the UK than in the USA.
- Vendors who try to push high value time restricted purchases through a general Help Desk just because it is the way the Vendor's internal systems are organised.
Conversely if we think a vendor has a great product and good business practices we have no problem providing an introduction to our client if we feel it will help them.