We're in the process of upgrading our Network Attached Storage (NAS) to protect our data. We've had to buy some NAS hardware, disks and network upgrades.
We placed two orders with BroadBandBuyer, about 1 hour apart on the same day, for a 10 GB LAN card, some network patch cables, and LAN Switch. They fulfilled one of the orders promptly, but appeared to have overlooked the second order. Its status was stuck at "awaiting stock allocation" even though the items were marked as "in stock" at the time of order.
When we queried the order status a couple of days later, we were given the line that despatch would be timed in line with the despatch method specified at the time of order, i.e. it's going to sit untouched for a couple of days even though the stock is available.Essentially arrant nonsense when the first order had the same method of despatch as as the delayed one.
We subsequently decided we wanted to increase the capability of the NAS units with extra (ECC RAM) memory. BroadBandBuyer had the memory modules in stock, but they didn't get the order from us. We chose instead to order directly from the NAS manufacturer. They've now been moved down the pecking order when it comes to selecting suppliers. We don't appreciate lies from their helpdesk. It also caused us to check their rating on Trustpilot. They were preferred suppliers.
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